Advocating for Better Conditions: US Civil Society’s Call for Improved Treatment of AI Workers


In the era of rapid technological advancement, the role of artificial intelligence (AI) in shaping various industries is undeniable. However, behind the scenes of innovation lies a concerning reality: the working conditions of AI workers. As civil society groups and unions in the United States raise their voices, demanding better treatment for these workers, it’s evident that urgent action is needed to address the challenges they face. From invasive workplace surveillance to low wages and retaliation against organizing efforts, the plight of AI workers demands attention and action.

The Reality of Workplace Surveillance

Monitoring software has become ubiquitous in workplaces across America, with 80% of employers implementing such tools. Employees at Google and Walmart have reported instances where surveillance measures were used to stifle organizing activities and unionizing efforts. This constant monitoring not only undermines workers’ rights but also contributes to a toxic work environment where employees feel like they’re under constant scrutiny.

The Impact on Mental Health and Productivity

Statistics reveal the detrimental effects of workplace surveillance on employee well-being. A study by Top10VPN found that half of the tracked employees stated that these practices had affected their mental health.

The normalization of surveillance creates a culture of fear and uncertainty, where workers feel compelled to prioritize productivity over their health and well-being. This, in turn, can lead to increased stress, burnout, and decreased productivity levels.

Controlio Software: A Case Study

Among the plethora of monitoring software available, Controlio stands out as a controversial example. This software enables employers to monitor employees’ computer activities, including website visits, application usage, and keystrokes. While proponents argue that it enhances productivity and security, critics raise concerns about privacy invasion and its potential misuse to retaliate against workers.

Fighting Against Exploitation in the AI Industry

In the AI industry itself, data workers are subjected to exploitative practices such as low wages, wage theft, and intense surveillance. Platforms like Mechanical Turk have been criticized for paying workers below minimum wage without providing health insurance or benefits. Additionally, research indicates that nearly a third of workers’ time is spent on uncompensated work, highlighting the extent of exploitation within the industry.

The Urgency for Congressional Action

As civil society groups and unions continue to advocate for better conditions for AI workers, the need for legislative action becomes increasingly apparent. Congress must prioritize the implementation of robust protections against predatory surveillance and automated management practices.

Furthermore, public policies incentivizing job replacement or deskilling must be reevaluated to prioritize workers’ rights and well-being.


The demand for better conditions for AI workers is not just a matter of labor rights; it’s a fundamental issue of social justice and human dignity. As technology continues to reshape the workforce, we must ensure the well-being and rights of all workers, including those in the AI industry.

By heeding the calls of civil society groups and unions and taking decisive action, we can create a future where technology serves as a tool for empowerment rather than exploitation.

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